The studio
Status
There is no status board yet, and a green dot nobody checks would be worse than saying so.
A render
The job page shows every stage as it runs. If a render fails, it states the reason in plain language and returns the minutes automatically from the same ledger that charged them.
A payment
Payments run through Dodo Payments, the merchant of record. Your receipt (and the way to reach them about a charge) comes from them by email.
This site
If the site itself does not load, there is nothing to read here. Email support@engramlabz.com and say what you saw; we will answer with what happened. When there is something to report, it will be written on this page.